Before you submit
- Have your booking reference, invoice number, or the email address used when booking ready.
- Include the full name of the lead traveller and the safari dates.
- Tell us briefly why you are requesting a refund — cancellation, itinerary change, supplier issue, or other.
- For urgent or time-sensitive cases, call or WhatsApp us directly at +254 722 425 200.
What happens next
- Your request is routed to info@transworldadventures.com and our operations team.
- We acknowledge receipt within one business day.
- A case manager reviews supplier terms and recoverable costs.
- You receive a written decision with the refund amount (if any) and timeline within 7–14 business days. Where refunds are due, they will be processed within 30 working days of receiving written cancellation, in the original currency and payment method, net of all bank and transaction fees.
Refund Request Form
All fields marked with * are required.
Need to speak to someone immediately?
For urgent cases — active travel issues, medical emergencies, or time-sensitive cancellations — contact us directly and one of our case managers will assist you right away.